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Shipping, Delivery, and Returns

SHIPPING AND DELIVERY

Please make sure to provide all pertinent information associated with your shipping, including any conditions or any limitations to your mailing address. 

We do not offer default free shipping for orders on our site. For international orders, any duties, tariffs or taxes levied on your product will be solely the responsibility of the customer to cover. Evolution Smart Bag will not be liable for any import duties. 

We will use our discretion in selecting a reputable carrier and appropriate means of delivery and reserve the right to change the shipping carrier at any time. We will notify you if the Products cannot be successfully delivered by any estimated or target dates given by us. We also reserve the right to cancel the Order and refund all the money paid by the Customer to us.

If the Products cannot be successfully delivered because the Customer has provided incorrect or incomplete delivery information, or the Customer has refused deliveries, the Products will be returned to us. In such a case the Customer shall be liable for any charges related to shipping. The Products may be re-delivered, but the Customer shall be required to pay all charges related to shipping. If you do not receive your Products after receiving a shipping notification from us, please send an e-mail to hello@evolutionsmartbag.com and one of our support agents will assist you in contacting the relevant shipping company used for your specific order.

 

PRODUCT RETURN POLICY

If for any reason you are dissatisfied with the Product you may return the Product to us for a refund, exchange or store credit. You have up to 21 days following the date you receive the Products to request a refund, exchange or store credit. You are responsible for returning the Products as soon as possible and at your own cost. We reserve the right to charge a 15% restocking fee for all returned products. The invoice must be enclosed with the Products when returned. You must take reasonable care of the items that you wish to return, and we require that the Products be returned in the original packaging, in “new condition”, undamaged and complete (with all component products, parts, accessories, guarantee cards, manuals and other documents and items). To initiate a return, please email us at hello@evolutionsmartbag.com. We recommend that you insure the Products. If you return Products which have been damaged or used, or parts of which, including component products, parts, accessories, packaging, manuals and other documents and/or other items are damaged or missing, we retain the right either to refuse the return of the Product, grant only partial store credit or to charge you repair, additional restocking or related fees and delivery charges. If we reject the returned Products, the Products will be returned to you at your expense.

We reserve the right to offer any Product with a "love it or return it" policy. Products that are eligible for these exceptions will be clearly identified and labeled with the "love it or return" guarantee. The "love it or return it" policy may extend the window a customer has to return the Product and/or may extend the terms for which a return can be accepted.